Kindle user claims Amazon deleted whole library without explanation / Boing Boing. When your Kindle is wiped by Amazon without explanation, refund, or appeal, it's time to wake up and realize the truth: ebook readers treat you as a tenant- farmer of your books, not an owner. You have no rights, only a license- agreement that runs to thousands of words, and that you'll never fully satisfy. Her account was closed, and her Kindle was remotely wiped.
Bekkelund has posted a string of emails that he says were sent to Linn by the company. They are a sort of Kafkaesque dumbshow of bureaucratic non- answering, culminating in the customer service version of .
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When your Kindle is wiped by Amazon without explanation, refund, or appeal, it's time to wake up and realize the truth: ebook readers treat you as a tenant.
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She bought a Kindle in the UK, liked it and read a number of books on it. She then gave that Kindle to her mother, and bought a used Kindle on a Danish classifieds site to which she transferred her account. She has been happily reading on it for some time, purchasing her books with a Norwegian address and credit card. She told me she'd read 3.
She called Amazon customer service, and they agreed to replace it if she returned it, although they insisted on shipping the replacement to a UK address rather to her in Norway. Linn has had no explanation from Amazon about what they think she has done wrong.
All the e- mails simply refer to . The e- mails also look as if they are simply a cut- and- paste from some procedure manual, because others have received exactly the same text (with just as little warning, explanation or recourse). I repeatedly asked Amazon whether DRM- free ebooks, or files that users load onto their Kindles themselves, could be remotely deleted. I never received a response of any kind. Install Hp Laserjet P2035 Printer. I'd further speculate that the policy violation that Linn stands accused of is using a friend's UK address to buy Amazon UK English Kindle books from Norway. This is a symptom of Amazon's - - and every single other ebook retailer's - - hopelessness at managing .
In English- language book- contracts, it's almost always the case that countries where English isn't the native or official language are . If no publisher is registered as the exclusive provider of an edition in a given country, the ebook retailers just refuse to sell to people in those countries.
I've spoken to e- rights people in the major publishing houses, and they hate this, because a) it just drives piracy; and b) it represents lost sales. But there's no shifting the etailers, apparently. She's merely violated the thousands of words of impossible fine- print that comes with your Kindle, Nook, Kobo, and i. Pad, as have all of us. This fine print will always have a clause that says you are a mere tenant farmer of your books, and not their owner, and your right to carry around your . However, the EUCD's strict prohibition on DRM circumvention (which Norway both voluntarily adopted and exceeded) means that purchasers of ebooks and ereaders can't take any steps to enforce their legal rights, nor can any business or nonprofit assist them in these matters.
I have no idea whether everything that my customers did with their books was legal. It's likely that some of them photocopied their books and passed them around. Embarrassingly enough, I once sold a small stack of rather excellent novels to a guy who bought them with a counterfeit bill.
Despite all this, I - - as a bookseller - - was never, ever expected to repossess those books. I was not expected to police my customers' use of those books.
I did not have - - nor did I want - - the facility to know what else my customers shelved on their bookshelves next to the books I sold them. They predate publishing. They are fundamentals that every bookseller, every publisher, every distributor, every reader, should desire. They are foundational to a free press and to a free society. If you sell an ebook reader is designed to allow Kafkaesque repossessions, you are a fool if you expect anything but Kafkaesque repossessions in their future. We've been fighting over book- bans since the time of Martin Luther and before.
There is no excuse for being surprised when your attractive nuisance attracts nuisances. Much of that benefit can be realized by designing devices that encrypt their storage (to a user password) by default (though we know about the weaknesses of passwords, of course). It's also conceivable to have an over- the- air deletion system that requires a sign- in from the device owner/user at a Web- browser, and that isn't available to the manufacturer alone. Both of these are more cumbersome than simply reporting your device stolen and knowing that the next time it's connected to the Internet, it will delete itself.