Dealing With Google Wallet's Nightmare Peer- To- Peer Transfers, Clueless Support Line, And Ridiculous Fund Hold Times. Peer- to- peer fund transfers using an online service are nothing new – Paypal's been successfully doing it for years, and that's how AP writers have been getting paid since the site was launched. Needless to say, when Google announced payments through Gmail (which uses Wallet), it seemed like a no- brainer – we all have Google accounts, so this would be an ideal way to get paid. Wrong. Getting paid through Wallet has been the absolute worst experience I've ever had with a money transfer, and I'm not alone here – this has been an incredibly frustrating experience for at least half of our team. To add insult to injury, Google Wallet's . Here's the story, and why you should stay away from using Google Wallet for transferring money unless you want to deal with randomly placed holds on funds, clueless support, countless delays, and accusations of violating terms of service.
It sounded like a good idea at the time. For our most recent paychecks, Artem asked if we'd like to be paid with Wallet. Curious to see how the service worked, most of us agreed. Considering all of my past experiences with Google Wallet were basically pleasant (read: not . I couldn't have been more wrong. The funds showed up as .
There was a note attached to the Processing tag stating that funds . It took four days before the funds were even available in my Wallet account. But that's not even the worst part. After about 4. 8 hours, I contacted Google Wallet's . After speaking with a representative who I could barely understand for about 2.
I was told the sender (Artem) needed to contact Wallet because there was an issue. Fantastic. And it only gets worse from here. Artem promptly called them to clear any potential issues – this is where we first got a glimpse of how utterly clueless and untrained Google's Wallet support actually is.
Initially, they told him that there wasn't an issue and I needed to . This information was incorrect, because Ron had previously sent me a penny in order to activate the .
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Wallet's outsourced support had no idea – they were just throwing ideas at the wall to see what would stick. Next, they told Artem I needed to verify my Wallet account – something that I did months, possibly even a year or longer, earlier. Filme Monte Carlo Download Avi. Again, they had no idea. My bank account was also verified, but that shouldn't have mattered either way at this point in the process. Apparently those guys get to sleep in. Everything has to be done vicariously through a support agent, who is on the phone with you and in chat with a manager. Two more days pass, and the funds were finally available in my Wallet account.
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- Peer-to-peer fund transfers using an online service are nothing new – Paypal's been successfully doing it for years, and that's how AP writers have been getting.
- Napster was the first widely available implementation of a peer to peer model in 1999. A central database held information about all the music files held by members.
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For those who are keeping count, that's 9. Now, the trouble starts for several other team members. No fewer than three of my colleagues' payments were inexplicably cancelled by Google Wallet, even after Wallet support told Artem all other transactions outside of mine were fine. Thank you for using Google Wallet.
We understand that you are concerned about the incomplete state of your recent transaction and apologize for any inconvenience it may have caused you. To ensure a safe purchasing environment, Google Wallet reviews transactions on a regular basis, considering a variety of factors in each review. You may now continue to use Google Wallet as normal and can view the status of any past transactions at wallet.
So, why the cancellation? I apologize for the inconvenience.
We recently noticed that you're adding then withdrawing lots of funds from your Google Wallet Balance or sending/receiving money in a way that may violate our Terms of Service. As such, the transaction(s) in question have been cancelled.
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What part of the Terms of Service were being violated here? According to Wallet support, Section 7: Notwithstanding any limitations described elsewhere in this Agreement, we may establish general practices and limits concerning use of the Services, including without limitation individual or aggregate transaction limits on the dollar amount or number of transactions during any specified time period(s). Oh, look! A blanket term of bullshit! Basically, they said he was sending too many transactions at the same time. So, why does this violate the terms? Because, according to Wallet, he could've been using the transactions to .
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